Customer Feedback & Support - Maps Pro for Windows


Maps Pro is the most advanced mapping application on the Windows Store. Directions, Street View, geolocation, points of interest, custom styles and a powerful search engine in one application, available worldwide.

Download Maps Pro from the Windows Store

Maps Pro evolves quickly, mostly based on user feedback. This portal allows you to suggest new features and report bugs. You can also vote and comment on existing ideas. I am also interested in how you use Maps Pro so that this app can better fit your needs  (road/plane/boat navigation, hiking, etc.)

On this website, you will find articles to help you getting started with Maps Pro:

Here are a few comments from Maps Pro users:

"Really neat map - connects to external usb GPS"

"Installed on an ASUS Transfomer tablet and connected to a GlobalSat ND105 usb gps. Took a little time to get it going (I'm not the best at software) but great help from customer support. Its great being able to download the maps for offline use.", Comment left on the Windows 8 Store

"I can report that Maps Pro works very well on my Surface Pro 3, and that includes off line operation using vector maps downloaded from the Store. Compared to the cost of Streets and Trips, Maps Pro is very low price, yet it performs all the core functions necessary for personal navigation. When online, Maps Pro offers a choice of map styles including Google, vector and some other map types with multiple styles in each map type." , Comment left on the Windows 8 Store



 "Fantastic App. Really useful app. Use it mobile with a surface Pro 4 and it works flawlessly, particularly in offline mode using satellite images where it is unique.", Brendan, World traveller. Attached is a photo of his Surface Pro 4 installation in his Landcruiser

"I have been using Maps Pro for several months and I really like using it. I use it for driving directions as well as planning hiking. The many different map styles is powerful. I have never seen that before. I can switch from satellite views to USGS Topo maps to vector maps", Comment left on the Windows 8 Store

"I participate to FIA Alternative Energies Rally, and I searched the best map app for my Windows 8 tablet. I paid and tried all the maps apps of the store. This one is the best one, has the most features, and new features are added regularly. A must have!", Thierry, France

"Biggest screen of any GPS on the market, plus remote control with a Bluetooth mouse!", Matt, USA

Maps Pro can track your position and produce GPX tracks, as well as open GPX files. If you are looking for a logbook for your trip, you can try the "Vehicle Logbook DHO" application on Android and on iOS.


If you need urgent support, please contact tickets@mapspro.uservoice.com

Thank you for your participation!

Knowledge Base

  1. Access to my position - GPS 

    1. What are the "Built-in GPS / Wifi location", "Bluetooth GPS" and "USB GPS" options?
    2. Which GPS devices are compatible with Maps Pro?
    3. Guide: How to connect to a USB GPS (GlobalSat BU 353 S4)
    4. How can I use my USB / Bluetooth GPS receiver?
    5. How to make the application follow my position / direction of travel?
  2. Contact 

    1. How to contact the Maps Pro team?
    2. How to get a refund?
  3. Directions 

    1. How do I get directions to a point on the map?
    2. How to add waypoints to a route?
    3. Why did the voice function stop working?
    4. How to have audio working when using Windows "N" edition?
  4. Favorites 

    1. How do I add a favorite?
    2. How do I delete a favorite?
    3. How do I change the icon of a favorite?
    4. How do I move a favorite?
    5. How to import favorites from a GPX file?
  5. Map styles and basemaps 

    1. How do I add my own basemap (WMS, TMS, ...)?
    2. Why is my location offset when using Google Maps but not Google Satellite in China?
    3. Some countries and states names on the map are in chinese
  6. Overlays 

    1. How to open a GPX / CSV / KML / KMZ / GeoJSON / PDF file in Maps Pro?
    2. How to remove an overlay from the list?
    3. Overlays with thousands of points are slowing down the app, how to fix that?
    4. Guide: How to import an Excel / CSV file and plot it on the map
    5. How to set a default icon on overlays?
  7. Settings 

    1. How to change the settings from km to miles
    2. How do I use Maps Pro as the default Maps application (connected with contacts in People App)?
    3. How to update Maps Pro via the Windows Store?
    4. How to print a map?
    5. How to move Windows 10 notifications to the upper-right corner?
  8. Street View 

    1. How do I access Google Street View?
    2. How to know which areas are covered by Street View?
  9. Translation 

    1. Can I have Maps Pro in [my language]?
    2. How do I report a translation error?
  10. Using Maps Pro offline 

    1. How do I download maps for offline use?
    2. How do I download maps for the entire USA, down to the street level for offline use?
    3. How do I search for an address when offline?
    4. How to check if my hardware is compatible with Vector Maps?
    5. Vector maps are not displayed correctly, what should I do?
  11. All articles 

    1. How to change the settings from km to miles
    2. Can I have Maps Pro in [my language]?
    3. How do I access Google Street View?
    4. How do I add my own basemap (WMS, TMS, ...)?
    5. How to contact the Maps Pro team?
    55 articles 

Feedback and Knowledge Base